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      Alarm monitoring

      Alarm monitoring helps organizations maintain oversight of their security systems and respond quickly when events occur. Through continuous monitoring and established response procedures, alarm events can be identified, assessed, and managed efficiently to support people, assets, and operations.

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      The challenge

      From warning to immediate action

      An alarm signal is only valuable when it triggers a timely and coordinated response. Without professional monitoring, security incidents can escalate, increasing the risk of theft, property damage, safety concerns, and operational disruption.

      Securitas alarm monitoring services help organizations maintain control when incidents occur. Through our Alarm Receiving Centre, trained operators monitor alarm activity, assess events, and initiate appropriate response procedures based on predefined protocols.

      By combining technology, expertise, and clear communication, we help ensure incidents are managed quickly and effectively from the moment an alarm is activated until the situation is resolved.

      Securitas SOC operator monitoring customer site camera and alarms in the Security Operations Centre

      Our solution

      Always ready to respond

      Security incidents can occur at any time. Continuous monitoring helps ensure that alarm events are identified, assessed, and addressed without delay.

      Securitas provides 24/7 alarm monitoring through our Security Operations Centre, where trained operators manage alarm activations around the clock. When an alarm is received, the event is reviewed and verified before the appropriate action is taken in accordance with agreed procedures.

      This structured approach helps organizations improve response times, reduce security risks, and maintain business continuity during critical situations.

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      How this works

      How alarm monitoring works to prevent your business from risks and lossess

      Alarm monitoring begins when a signal is transmitted from an alarm system to the Securitas Operation Center. Operators immediately review the event, assess available information, and initiate the appropriate response process.
      Our monitoring services provide continuous oversight of alarm systems and support a wide range of alarm events, helping organizations maintain visibility and control across their security environment.

      Monitoring dispatch:

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      Benefits

      Why alarm monitoring matters for your people and business

      24/7 professional monitoring
      Alarm events are monitored and managed around the clock by trained professionals. This provides organizations with continuous visibility and support, helping ensure incidents are addressed whenever they occur.
      Rapid response and action
      Alarm activations are handled through established procedures designed to support timely assessment and response. This helps organizations reduce potential losses and limit the impact of security incidents.
      Reduced operational disruption
      Early detection and coordinated incident management help organizations address threats before they escalate. This supports business continuity while protecting people, property, and critical assets.
      Continuous oversight
      Professional monitoring helps maintain visibility into alarm activity across sites and facilities throughout the day and night.
      Established response procedures
      Alarm events are managed through structured processes designed to support timely assessment and appropriate action.
      Support outside business hours
      Maintain monitoring coverage during evenings, weekends, holidays, and other periods when facilities may be unattended.

      Build your solution

      Alarm monitoring for reliable security operations

      Securitas alarm monitoring services are designed to support organizations with reliable, scalable, and professional monitoring solutions. Delivered through our Security Operations Centre, the service provides continuous oversight of alarm systems and rapid management of alarm events. To strengthen protection and improve situational awareness, alarm monitoring can be integrated with complementary solutions such as video surveillance, mobile security services, and Security Operations Centre services. Together, these capabilities create a connected security solution that helps organizations detect risks early, coordinate responses efficiently, and maintain a secure operating environment.

      Securitas CCTV camera on the checkpoint
      Video surveillance
      When incidents occur, having the right information matters. Video surveillance provides recorded evidence and a clearer understanding of events, helping organizations investigate incidents and support security procedures.
      Read more
      Securitas Operations Center Operator Monitoring Multiple Screens with Alarms and Real-Time CCTV Images
      Securitas Operation Center
      The Securitas Operation Center (SOC) is a remote monitoring center that supports alarm signal supervision, image analysis, and security event handling. SOC enables the control of fixed and moving objects and serves as operational and service support.
      Read more
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      Mobile security services
      Protect your people, assets, and operations with flexible mobile security services tailored to your needs. Our trained mobile patrol teams provide visible protection, rapid response, and regular site inspections, helping reduce risk and maintain a secure environment.
      Read more
      Person using an access card at an electronic access control system to enter a secure building.
      Electronic security
      Electronic security systems provide the foundation for a connected security environment. By combining monitoring technologies, access management, and intelligent solutions, organizations can support security operations through automation, control, and real-time information.
      Read more
      Securitas-led fire safety drill with a man participating in a firefighting training exercise outside a commercial office building.
      Fire and safety services
      A fire emergency can have lasting consequences for people, facilities, and operations. Our fire and safety services help organizations prepare for emergencies, meet regulatory requirements, and maintain a safer working environment.
      Read more
      Security professionals analyzing risk intelligence and operational information to support informed security decision-making.
      Corporate risk management services
      Risk management is about more than responding to incidents. It starts with understanding potential threats, identifying vulnerabilities, and recognizing how changing conditions may affect your organization. Our specialists combine intelligence, analysis, and security expertise to help organizations evaluate risks, prioritize resources, and build strategies that support long-term resilience and operational continuity.
      Read more

        Stay informed, stay confident

        Stay connected to your security operations through real-time updates and notifications. MySecuritas keeps important information in one place, helping you stay informed about incidents, alarms, and security activities as they happen.

         

        Access the information you need, when you need it, and maintain visibility across your security environment.
        Explore MySecuritas
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        Get clear details when they matter most

        Access clear information about incidents, events, and security activities through a single platform. Review reports, monitor updates, and gain a better understanding of what is happening across your sites.

         

        MySecuritas helps you stay informed and make decisions based on accurate, up-to-date information.
        Explore MySecuritas
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        Use insights to make better decisions

        Use security data and reporting to identify trends, monitor performance, and support continuous improvement. MySecuritas helps transform information into practical insights that support day-to-day operations and long-term planning.

         

        Share reports with your team and maintain a clearer view of your security environment.
        Explore MySecuritas
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        Stay in control with self-service tools

        Manage key security activities through a single platform designed to give you greater control and flexibility. MySecuritas provides self-service tools that help you manage users, access information, and keep security operations running smoothly.

         

        Make updates when needed, maintain visibility across your organization, and give the right people access to the information they need. With MySecuritas, you can handle everyday security administration quickly and efficiently.
        Explore MySecuritas
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        • FAQs

          Frequently asked questions about Alarm Monitoring

          Find quick answers to common questions about our services and ways of working. If you still have open questions or want to talk about your specific situation, you can always get in touch with one of our security experts.

          Get in touch
          Get in touch

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